Shipping policy

We move quickly, but we do it properly.

Order processing

Most orders ship within 1 business day of being placed, Monday to Friday (excluding public holidays). Orders placed later in the day may go out the next business day, and during busy periods, launches, or promotions it can take a little longer - we'll always keep you posted.

Once your order ships, you'll get a confirmation email with a tracking link so you can follow your crunch all the way to your door. Tracking details can take up to 24 hours to appear.

Shipping rates & delivery

  • Free shipping on orders over $45. Everything else ships for a flat $6.99.
  • Most orders arrive within 4-7 business days of shipping.
  • Delivery times are estimates and can vary with your location, carrier performance, and factors outside our control, such as carrier disruptions, weather events, or incorrect delivery details entered at checkout.

Where we ship

We currently ship to the lower 48 US states. We can't ship to Alaska, Hawaii, PO boxes, or military addresses at this time, unless shown as available at checkout.

Subscriptions

Subscription orders ship on the schedule you choose (every 4, 6, or 8 weeks), and we'll email you a reminder 5 days before each charge. See our Subscription & Cancellation Policy for details.

Incorrect addresses & undeliverable orders

Please double-check your shipping details before placing your order. If a package is returned to us because of an incorrect or incomplete address, we'll get in touch to arrange next steps, and additional shipping charges may apply. We can't take responsibility for orders lost because of incorrect address information entered at checkout.

Damaged, wrong, or missing orders

If your order arrives damaged, stale, or wrong, or doesn't arrive at all, email its@franklysogood.com within 30 days of delivery (or expected delivery) with:

  • Your order number
  • A brief description of the issue
  • Photos of the product and packaging, if applicable

We'll replace it or refund the affected items. See our Refund Policy for full details, including our Love the Crunch Guarantee on first orders.

Need help?

Questions about shipping? Email its@franklysogood.com and a real human will get back to you within 1-2 business days.