Refund policy

We take what we make seriously. If something’s not right, we’ll make it right.

Our Satisfaction Guarantee

If you’re not completely satisfied with a Frankly So product purchased directly from us, or from one of our authorized sellers in the United States, we’ll work with you to sort it out. That may mean a replacement, the chance to try another flavor, or a refund - depending on the situation.

Because we can’t control how products are stored or handled by unauthorized sellers, unless required by law, this guarantee doesn’t apply to products purchased through unauthorized retailers, resale sites, or online marketplaces.

This guarantee applies only to the original consumer purchaser in the United States. Requests must be made within 30 days of the original purchase date. Proof of purchase may be required.

How to Submit a Request

If you purchased directly from Frankly So

Email us at hello@franklysogood.com.

Please include:

• Your order number

• A brief explanation of what didn’t meet expectations

We may also ask for photos of the product or its packaging, or additional details to help us assess and resolve the issue quickly.

If you purchased from a Frankly So authorised seller

If you’re unable to return the product to the authorised seller where you made your purchase, contact us at hello@franklysogood.com.

Please be ready to provide:

• Where and when the product was purchased

• The reason you’re unsatisfied

You’ll need to provide proof of purchase and may be asked to share photos of the product or its packaging, or other information to help us review your request.