Refund policy

Our Love the Crunch Guarantee

We take what we make seriously. If your first order isn't for you, we'll make it right. Simple as that.

Your first order is risk-free

If you're not completely satisfied with your first Frankly So order from franklysogood.com - for any reason, even if you just don't like the flavor - we'll refund the full product price. Prefer to try something else? We'll send a replacement or a different flavor instead. Your choice.

  • One-time purchase: ask within 30 days of the date your order is delivered.
  • Subscription: ask within 60 days of the date your first subscription delivery arrives.
  • No need to send anything back. Pass it to a friend or keep sprinkling.
  • Covers your first order only. Original shipping charges aren't refundable.
  • One guarantee claim per customer and household.

Something wrong with any order?

On every order, not just your first: if something arrives damaged, stale, or wrong, let us know within 30 days of delivery and we'll replace it or refund the affected items. A quick photo helps us sort it out faster.

Subscriptions

  • If your first Frankly So order is a subscription, your first delivery is covered for 60 days from delivery.
  • Later subscription deliveries aren't eligible for a change-of-mind refund, but you can skip, pause, or cancel any time before your next billing date. See our Subscription & Cancellation Policy.
  • A refund request doesn't cancel your subscription on its own. When you contact us, we'll ask whether you'd like to keep, pause, or cancel it, and take care of it for you.
  • Free gifts that came with your order, like the Starter Kit or Super Scooper, are yours to keep.

How to request a refund

Email its@franklysogood.com with your order number and a quick note on what didn't work for you. For a flavor that just isn't for you, no photo needed.

We reply within 1-2 business days. Approved refunds go back to your original payment method; your bank may take 5-10 business days to post it.

Bought from a store or another retailer?

The guarantee also covers purchases from a Frankly So authorized retailer in the US (30 days from purchase). Please try the retailer first. If they can't help, email us with your proof of purchase and where and when you bought it.

The fine print

  • The guarantee applies to the original purchaser, for orders shipped within the United States.
  • Because we can't control how products are stored or handled by unauthorized sellers, the guarantee doesn't cover purchases from unauthorized retailers, resale sites, or online marketplaces, unless required by law. It also doesn't apply to wholesale orders or gift cards.
  • We may ask for proof of purchase and may decline requests where we reasonably suspect fraud or misuse of the guarantee.
  • We may update this policy from time to time. Changes apply to orders placed after the update. Nothing in this policy limits any rights you have under applicable law.