Refund policy

We take what we make seriously. If it’s not for you, we’ll make it right — simple as that.

Our Crunch Guarantee: love it or your money back

If you’re not completely satisfied with a Frankly So product purchased directly from us — for any reason, even if you simply don’t like the flavor — we’ll make it right with a full refund or a replacement. Your choice.

Because we can’t control how products are stored or handled by unauthorized sellers, unless required by law, this guarantee doesn’t apply to products purchased through unauthorized retailers, resale sites, or online marketplaces.

This guarantee applies only to the original consumer purchaser in the United States. Requests must be made within 30 days of the original purchase date. Proof of purchase may be required.

How to Submit a Request

If you purchased directly from Frankly So

Email us at its@franklysogood.com.

Please include:

• Your order number

• A quick note on what didn’t meet expectations

For a quality or packaging issue, a photo helps us sort it out faster — but if a flavor just isn’t for you, no photo needed.

If you purchased from a Frankly So authorised seller

If you’re unable to return the product to the authorised seller where you made your purchase, contact us at its@franklysogood.com.

Please be ready to provide:

• Where and when the product was purchased

• The reason you’re unsatisfied

You’ll need to provide proof of purchase to help us review your request.